Frequently Asked Questions
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Frequently Asked Questions is a categorized collection of answers to frequently asked questions (FAQ) and articles. You can read articles in this category or select a subcategory that you are interested in.  

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Music Courses
Book Information (Music courses)
Applet test not recording (Music courses)
MIDI plug-in missing in Mac 10.8 Mountain Lion or 10.9 Mavericks
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Can I use my Access Code/Serial Number again to repeat or re-enroll in a course? Article rated 4.5/5.0
If you have re-enrolled in the same course which you dropped or for which you received an incomplete grade in a previous semester (or other academic term), please submit a help desk request. In a...
How can I change my setting so I stop receiving so many Forum email notices? Article rated 5.0/5.0
You will need to unsubscribe to all the forum discussions. This just means that you will not receive the email alerts, and you are choosing to instead go look at the forums when you have time online. ...
How can I see the correct answer to a Practice Room activity in my Music course? Article rated 5.0/5.0
If you want to see whether your answer is right or wrong in the Practice Room, please follow these instructions:   1.  Check the box "Show Answers" just above the submit button. 2.  ...
How do I add italics to my assignment if the editing toolbar is missing? (only available for HTML enabled accounts) Article rated 1.0/5.0
Please follow these instructions if the editing toolbar (which allows italics) is missing:   1. Paste your assignment in the submission box as usual. 2. Switch the editor (below submission box...
How do I clear the Java cache on my Windows 8 computer? Article rated 5.0/5.0
Please follow the instructions below:  1.    Press the Windows logo key + W to open the Search charm to search settings.  2.    In the search box, enter "Java Control P...
How do I complete the Tap skills tests in my Music course? Article rated 4.6/5.0
Among the interactive applets that appear in the Practice Room, the Tap tests have several special aspects that must be considered. 1. The metronome first clicks 4 times, regardless of the time signa...
How do I locate and install the Interactive Player for my Music course on my computer? Article rated 1.0/5.0
Here's the direct link to the webpage where the software is located, http://moodle2.coastlinelive.com/megill/tools.html   Please download the software you need based on your course, your type ...
How do I post a video or a picture in a Discussion Forum? Article rated 5.0/5.0
Follow these instructions:  1.  You can either start a new discussion or respond to an existing discussion. 2.  You can scroll down to “Attachment.” 3.  Click on the...
What do I do if I have forgotten my username and/or password? Article rated 4.0/5.0
Please submit a help desk ticket. In addition to providing the information in the required fields (indicated by asterisks --"*"), please provide your full name so that we can locate your account. Onc...
What should I do if I get an "Incorrect sesskey" error? Article rated 4.4/5.0
If you are receiving the message "Incorrect sesskey, form not submitted," you need to change your browser preferences settings to allow cookies within your browser.   For Firefox: 1.  Go ...
What should I do if Java is blocked within the Safari browser on my Windows computer? Article rated 5.0/5.0
Follow these instructions: 1.  Start Safari 2.  From the Menu bar go to "Edit." 3.  Go to the last item, which is "Preferences." 4.  Go to the "Security" tab. 5.  Make su...
What should I enter when I am asked for the course enrollment key? Article rated 3.4/5.0
The enrollment key to enter your class should have been provided to you by your instructor or your institution. It is not the Access Code/Serial Number that you purchased or that came with your studen...
Why am I having trouble using the Interactive Listening Guide software on my Mac computer? Article rated 3.9/5.0
Because of changes to the Mac operating system, the Interactive Listening Guide software will not run successfully on Mac computers that are running Systems 10.8 (Mountain Lion), 10.9 (Mavericks), and...
Why am I having trouble with listening tests for Macs running 10.5 (Leopard) or older? Java Update not available Article rated 5.0/5.0
You may not be able to access listening tests because your Mac system software cannot be updated. Apple is no longer supporting updates to Java on Mac computers running OS 10.5 and below. Listening te...
Why am I only allowed one attempt on a quiz in my Music course? Article rated 3.7/5.0
Your instructor has set a limit on how many times you are allowed to attempt a quiz, so when you open a quiz without completing the questions and submitting it for a grade, it will count as your one a...
Why can't I complete my entire Music course using a mobile device (such as an iPad/iPhone, Android tablet/phone, Windows smartphone, Kindle, or nook)? Article rated 3.0/5.0
There are plug-ins required for the skills test and listening tests to be displayed and work properly within a browser. Unfortunately, these plug-ins cannot be installed and used on browsers that are ...
Why can't I view the Rhythm Section Demonstrations in my Jazz course? Article rated 4.6/5.0
You may need to (re)load QuickTime to view the video clips that are linked on the Rhythm Section Demonstrations page within your Jazz course (this should not be a problem on Mac computers). A free dow...
Why do my listening exercises and activities now look different? Article rated 5.0/5.0
The look of listening exercises and activities has changed as of March 3, 2014. Most of these exercises and activities have been converted to display in HTML5, and this change should reduce the number...
Why is my music test score not recording? Article rated 4.7/5.0
If you are taking a graded applet test and any other applet is open (e.g., another test, skill tests, or an interactive player) at the same time, your final score may not get recorded. When you are t...
How do I clear the cache or history within my browser? Article rated 3.0/5.0
Instructions for WINDOWS USERS  For Firefox: 1.  Go to "Tools." 2.  Select "Clear Recent History." 3.  Start with checking off "cache." (You can always go back and delete other...
How do I create an account to enter my (non-music) course? Article rated 4.7/5.0
To create an account, please follow the instructions below:   1. Go to your course portal. This is the link that was provided by your instructor, and it should look something like this--ht...
What are the recommended browser settings for using Moodle on my computer? Article rated 5.0/5.0
FOR WINDOWS USERS with Firefox: Cookies setting 1.  Go to "Tools" on the Menu bar. 2.  Select "Options" from the list. 3.  Select the "Privacy" tab. 4.  Under "History Firefox...
What do I do if I am unable to see images in a lecture/resource in my course? Article rated 4.2/5.0
This problem may be a result of the following issues:   First, you may need to (re)load QuickTime on your Windows computer. A free download is available at http://www.apple.com/quicktime/win.ht...
Why am I seeing a Java conflict on my Windows computer? Article rated 5.0/5.0
When a new version of Java is downloaded to your Windows computer, the old version is not automatically removed. So different versions of Java can reside on your computer. The new Java will work beaut...
How do I enable Java applets on my Mac running Mountain Lion/OS 10.8? Article not rated yet
To enable applets in your Java preferences, follow these instructions: 1.      Quit all open browsers running on your Mac 2.      Click on the desktop so that...
How do I replace Window Media Player as the default on my Windows computer? Article rated 5.0/5.0
In your Music course, you may see the following error message: "Windows Media Player cannot play the file. The Player might not support the file type or might not support the codec that was used to c...
How can I restore a missing block on the main page of my course? Article rated 5.0/5.0
  Follow these directions: 1.  Look to the far left or far right on your computer screen. 2.  You should see the name(s) of your missing block(s) listed vertically. 3.  Right b...
Why am I seeing the message "Missing Plug-in" in my music course? Article rated 5.0/5.0
If you are seeing the message "Missing Plug-in," you should visit the check media page by clicking the link below:   http://moodle2.coastlinelive.com/megill/TechPages/techchk.html   Try ...
 

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